Reservation Regulations

Booking regulations for Kormoran Wellness Medical Spa General information This document states the booking, cancellations, ways of payment, dates for reservations, booking confirmations and complaints at the Kormoran Wellness Medical Spa, Kościelna 16, 76-212 Rowy, Phone No. 48 59 814 19 41, email reservations@kormoran-Rowy.pl (hereinafter: "Facility"). Prices quoted on the site are gross prices (including VAT). All transactions are expressed in PLN currency. Prices in other currencies are approximate and are converted at approximate exchange rates. The booking agreement is concluded with the Turystyka i Wypoczynek Beata Ćwigoń with our business office at Kościelna 16, 76-212 Rowy registered by the Central Register under Business Activity No. 8391021506 Complaints If the customer during the service determines a faulty execution of the contract (i.e. not in accordance with the terms and conditions of the reservation and the description of the service/product stated on the website of the Facility), he/she should immediately notify the service provider thereof (directly at the reception of the facility, or by e-mail rezerwacje@kormoran-rowy.pl or over the phone at 48 59 814 19 41) The processing time for a complaint is 14 days. Any refund of funds, as a result of the complaint, will be made in the manner corresponding to the payment made (e.g. when paid with the card - on the card account, in case of transfer - to the bank account from which the transfer was made) Cancellation Reservations can be canceled independently via the reservation system (reservation management link can be found in the reservation confirmation email) or by calling the reception desk over the phone or by email. The cancellation fee is determined by the terms and conditions of the booking. If the customer cancels a refund, the payment will be made in the manner corresponding to the payment made (e.g. when paid with the card - to the card account, in case of transfer - to the bank account from which the transfer was made) within 7 days. Cancellation terms resulting from the profile associated with the customer's offer. Personal data During booking, the Client agrees to place his personal data in the Operator's database. This data will only be used to enable the full booking process in accordance with the provisions of the Personal Data Protection Act of 29 th of August 1997. The customer has the possibility to set up a user account in the Operator's reservation system so that he can make reservations also in other objects using the Operator's system, without re-submitting his personal data. In cases and on the rules defined in the Act of 29th of August 1997, the protection of personal data (unified text, Journal of Laws of 2015, item 2135, as amended), the Customer has the right to request the completion, updating, rectification of personal data, temporary or permanent stopping their processing or removing them if they are incomplete, outdated, untrue or have been collected in violation of law or are no longer necessary to fulfill the purpose for which they were collected. Final determination The booking agreement is deemed to have been concluded upon dispatch to the reservation confirmation e-mail address provided by the client. The customer is responsible for correct filling in the booking form. The facility is not responsible for incorrect filling of the data form or incorrect selection of arrival or departure dates. The customer does not have the right to withdraw from the off-premises contract or distance on the basis of art. 38 sec. 12 of the Consumer Rights Act of 30yh of May 2014 (Journal of Laws of 2014, item 827) The facility is entitled to perform the service of a similar standard within the time limit specified in the reservation, when the provision of the reserved service proves impossible. Marking the option "I have read and accept the Terms and Conditions of Kormoran Wellness Medical Spa and Terms and Conditions" means that the Client has read the Booking Regulations, understands his terms, agrees to the conditions contained therein and accepts the terms of the offer. Failure to do so will result in your online booking failing.